FAQs

How do I exchange or return a purchase?

We cannot take returns on used products. Please note we are not able to accept exchanges of products that are used at this time.

If you wish to return your unused product, please do so within 30 days from the ship date for a refund on the purchased price, minus shipping, handling, and other charges.

*Please note, all discounted items are FINAL SALE

All returns should be mailed to:

LUNA BY LUNA COSMETICS

Attn: Returns Processing

PO Box 43

Marlboro, NJ 07746

Please include a copy of the original order confirmation in this package as well as the reason for the return.

Why was my order cancelled?

If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase. Please make sure to contact your financial institution to confirm or update your payment details before placing a new order.

When is my order going to be shipped?

Most orders ship within 2-3 business days and will arrive within 2-4 business depending on your location. During high volume periods (product launches, promotions, and holidays) please allow extra time for us to process your order. Please note: All discounted items are final sale.

If my tracking number says my package was delivered but I didn't receive it, what do I do?

We can no longer be held responsible for missing packages if tracking says delivered to final location. At this point you need to contact your local post office.  

I need to change my order or my shipping address. How can I do this?

Our orders normally process within 24-48 hours once they've been submitted. To correct any errors made with your order or your address information, we recommend contacting our customer service department to request a cancellation. If your order has already been processed, unfortunately, the order will ship as is and cannot be modified. Please contact us at LunaByLunaCosmetics@gmail.com and we will be happy to assist you.

I'm having trouble placing my order and need assistance.

We apologize for any difficulty you may experience while placing your order. Please contact us at LunaByLunaCosmetics@gmail.com and we can assist you in placing your order.

My Items need to ship Internationally, do I have to pay any Taxes or Customs?

Thank you so much for your International Order. Items shipped outside of the United States may be subject to duties, taxes, handling or other miscellaneous charges which have been defined by the country of import. These fees are not included in the cost of your order. Luna by Luna will not be held responsible for any international costs that may occur. Please check with your local customs before placing your order!